You can also click on the chat icon here to get help instantly from one of our live chat agents. To check the status of this ticket at any time, you can visit our Self-Service Portal at: Through 1-844-CloudIM (1-84), partners can request a credit that will be credited back to their Cloud Marketplace account. Step 5: Request credit for monthly and annual subscriptions canceled (US only) Learn how to change assigned licenses on User Profiles for Microsoft CSP subscriptions. If users are still assigned to Office 365 E3 licenses: Partners can remove licenses safe to remove through a change order to decrease seats.Learn how to cancel CSP subscriptionsthrough the Reseller Control Panel. If all Office E3 licenses are no longer needed: Partners can remove licenses through a cancellation order.Step 4: Remove Office 365 E3 subscriptions no longer neededīased on your customers’ needs, please remove licenses accordingly: Learn how to change assigned licenses on user profiles for Microsoft CSP subscriptions. Partners can visit their Office 365 admin center on to reassign the newly active Microsoft 365 Business Premium subscription to their customer(s). Step 3: Reassign licenses to multiple users Learn how to add seats to an existing subscription.
If the customer has an existing Microsoft 365 Business Premium subscription: Instead of doing a sales order for a new Subscription, select the existing Active Subscription and initiate a change order to increase the quantity of licenses.Learn how to purchase a subscription from the Reseller Control Panel. If the customer does not have an existing Microsoft 365 Business Premium: Partner can purchase a new subscription and assign it to the existing customer tenant.To keep your customers’ billing date the same, we recommend that you purchase and cancel on the same date as your customer’s initial subscription started.
This will minimize the possibility for both offers to the billed for the same time period. NOTE: Partners that change Office 365 E3 licenses to Microsoft 365 Business Premium are advised to complete the entire motion on a single calendar day. Step 2: Purchase Microsoft 365 Business Premium Step 1: Read the blog on why it’s more profitable for partners and customers to switch (5 minutes) We’ve identified customers under your tenant that can switch to Microsoft 365 Business Premium today to unlock more value, added security features and Windows 10 for the same price, or less. Modified on: Tue, 6 Dec, 2022 at 11:41 AM Solution home Communication and Collaboration Microsoft Office 365 CMP 32 Switch O365 E3 customers to M365 Business Premium 32 Switch O365 E3 customers to M365 Business Premium
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